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Shipping Policy 

VoIPHardware.com utilizes warehouses located across the United States. As such we are able to ship your order from a deep inventory position and get the product to you as fast as possible.

In general, orders where "Ground" was chosen as the delivery option will ship from the closest open warehouse to the ship-to zip code with inventory available. In this way, we attempt to reduce the in-transit time of your shipment. If the order is received after a warehouse cut-off time, but we can dramatically reduce the in-transit time by shipping from this closed warehouse, then we may choose to delay the shipment by one day in order to have it ship from that warehouse. We do this to reduce your overall delivery time and get the order to you faster. Keep in mind that Ground Service delivery may take 3 to 8 business days after shipment.

Orders with a 2nd Day Air, Priority Next Day shipment method will ship from whichever open warehouse has inventory.

AT VoIPHardware.com, we strive to ship your order as quickly as possible. However, because of inventory, shipping, and matters outside of our control, our shipping representations are not guarantees or promises that a product will ship on a specific day. If you wish to find out the expected date of shipment on a particular item or order, please call us at  (248) 556-2133 for more information.  

The shipment fee is calculated based upon a combination of the shipment method that you select, where the product is being shipped to, and the weight and corresponding cube restrictions. This fee is clearly presented at Checkout prior to you finalizing your order. 

In a few cases, a particular shipping option may not be available from the warehouse that will be shipping your product. This typically happens when our third party distribution partner does not support the particular level of service that you have requested. In all cases, we are working to increase the number of shipping options available from these key partners. 

Backorder Policy

The product you have ordered is currently unavailable at any of our warehouse locations. This item may not have been available either when you ordered it originally or another customer’s order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience.

We will keep your order open and do our best to ship the item you ordered. Of course, we never charge your credit card or debit card until the product ships! If you would like to cancel your order, please send us an email at billing@voiphardware.com.

In some cases, the manufacturer may have a longer lead time than what they actually stated, committed to, etc. and thus the re-stocking of our warehouses may be delayed for longer than 15 days. Again, we apologize in advance if this happens, but this is beyond the control of VoIPHardware.com. We will do our best to ship your order as soon as we receive the product.

In other cases, the manufacturer may only produce a limited quantity of a specific item. This quantity may not be sufficient to satisfy all of the orders placed for a particular item either with VoIPHardware.com and/or our competitors. VoIPHardware.com will attempt to fill as many orders as we can, utilizing a “first come, first serve” basis. We apologize in advance if we are not able to fulfill your order.

Refurbished items are by their very nature “limited”. We have no guarantee that we will receive additional product and thus will cancel your order 15 days if we are unable secure additional inventory.

Finally, in some cases, the manufacturer may choose to discontinue an item, even though the channel has quite a few orders for a particular item. This will force us to cancel that item from your order. Again, this is beyond our control and we apologize in advance if that should happen.

If you would like estimated time of arrival of when we believe the manufacturer will ship us the backordered item (ETA date), please e-mail us at sales@voiphardware.com or call us at Toll Free  (248) 556-2133 for an update.

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