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You are here: Home > Return Policy
 
DOA (Defective or Dead on Arrival) - All products
  • Any product that is found to be defective within 15 days from the date of purchase will automatically be eligible for a replacement with manufacturer or technician approval.
  • In most cases, warranty fulfillment is managed by the manufacturer. For the warranty policies of individual manufacturers, please visit the Manufacturer's website from list below for Warranty & DOA.
  • VoIPHardware.com provides no warranty other than the warranty offered by the manufacturer on the product.
  • All product(s) labeled as "Defective" will be tested once received by VoIPHardware.com.A no problem found fee will be incurred if product is found free of defects and will be returned at customer's expense.
  • Customer is responsible for freight costs when returning product.
NON-DOA - UnOpened New in Box Products**
  • Any eligible product purchased within 15 days if unopened and new in box may be returned for a full refund.
  • Any eligible product purchased more than 15 days ago if unopened and new in box are not eligile for refund. They are eligible for exchanges only.
  • Unopened and new in box products returned after 15 days but within one year are subject to a 20% restocking fee.
  • Product that is discontinued/obsolete does not qualify for return.
  • Customer is responsible for freight costs when returning product.
NON-DOA - Opened New in Box Products**
  • Any eligible product purchased within 15 days if opened and not used may be returned for a refund less a minimum of a 20% restocking fee.
  • Product box must be clean and undamaged,with no usage marks of any kind. If product was shipped manufacturer sealed, it must be returned manufacturer sealed. If product was shipped double-boxed, it must be returned double-boxed. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the customer received them.
  • Product that is discontinued/obsolete does not qualify for return.
  • Customer is responsible for freight costs when returning product.
NON-DOA - Used Products**
  • NON-DOA products that have been used are not eligible for return or refund.
  • Products found to be in working condition but used will be returned at the customerís expense.
**Return Policy Details & Exceptions:
  • All gateways (Analog, Digital & Cellular), pbx's, channel banks, conference systems, servers and integrated systems, software and special order items are non-returnable. Individual components are covered by the manufacturer's warranty.
  • The RMA # issued is valid for 10 days from issue date.
  • Product exchanges or replacements will be shipped (Ground Shipping) back to the customer at no additional expense.
  • Product received without an RMA number or an expired RMA number will be returned unopened.
  • Product will be returned to customer if found in other than sellable condition.
  • All software must be in the original factory sealed package to be eligible for return.Electronically transmitted software carries the manufacturer's warranty and return policies only.
  • Product that is discontinued/obsolete does not qualify for return.
  • Customer is responsible for freight costs when returning product.
CREDITS:
 
Credits will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.
 
RMA FORM:
 
To initiate a return, please click here to submit RMA form.Please be as detailed as possible to help us expedite your return. Once we receive your email we will respond with the necessary instructions to ship the product(s) back to our warehouse

Manufacturers List:
 
Manufacturer Name Website Contact Number
Aastra www.aastra.com 905-760-4200
Allworx www.allworx.com 585-421-3850
Astrocom www.astrocorp.com 800-669-6242
Audiocodes www.audiocodes.com 408-441-1175
CarrierAccess www.carrieraccess.com 303.218.5500
CITEL www.citel.com 888-454-5828
Digium www.digium.com 877-546-8963
DrayTek www.draytek.com 886-3-597-2727
Dialogic www.dialogic.com 972-473-4500
Epygi www.epygi.com 972-692-1166
Fenton www.metapo.com 408-943-9308
Grandstream www.grandstream.com 617-566-9300
Hitachi Cable www.hitachi-cable.co.jp/en/index.html
Imagestream www.imagestream.com 800-813-5123
Ingate www.ingate.com 603-883-6569
Innomedia www.innomedia.com 408-432-5400
intertex www.intertex.se 508-385-6335
ipdialog www.ipdialog.com 408-830-0800
Linksys www.linksys.com 800-326-7114
Logitel www.logitel.com 888-564-4835
Mediatrix www.mediatrix.com 877-438-8647
pbxnsip www.pbxnsip.com 978-746-2777
pingtel www.pingtel.com 800-746-4835
Precidia www.precidia.com 613-592-7557
RanchNetworks www.ranchnetworks.com 732-817-1900
Red hawk/cdt www.red-hawk.com 800-989-4295
Rhino www.rhinoequipment.com 800-785-7073
Rhub www.rhubcom.com 888-633-8155
Sangoma www.sangoma.com 905-474-1990
Sayson www.sayson.com 800-574-1611
Sei www.seipower.com 301-694-9601
Snom www.snom.com 978-686-1531
Utstarcom www.utstarcom.com 510-864-8800
Vegastream www.vegastream.com 877-834-4470
vxi www.vxicorp.com 603-742-2888
Plantronics www.plantronics.com 800-544-4660
aculab www.aculab.com 781 433 6000
Leadtek www.leadtek.com 510-490-8076
Race www.race.com 877-722-3833
Patton www.patton.com 301-975-1000
Pandora Networks www.pandoranetworks.com 800-805-0558
Adtran www.adtran.com 800-615-1176
Sys Master www.sysmaster.com 877-900-3993
Zultys www.zultys.com 408-328-0450
Quintum www.quintum.com 877-773-2547
Multitech systems www.multitech.com 800-328-9717
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